Drybar - Soho Bloomingdale's

On October 28, my appointment at Bloomingdales Soho was cancelled 2 hours before my appointment. The worker at the time said I would receive a $10 credit for the inconvenience. Also on October 28, I emailed Bloomingdales Soho expressing discontent with the $10 credit and how I would prefer to be credited the $45 of my blowout (I had a pending barfly membership credit I was trying to use) so I do not have to go to dry bar ever again ( I have had other horrible experiences, i.e., waiting over 40 minutes when I had an appointment, and then having to walk out because it was the slowest hair dresser, I had been at the store for 2 hours at one point and she had not made any progress, my hair was still entirely wet; plus my "home store" closed, and then I moved, and my new "home store" also closed). On December 8, I call Bloomgindales Soho to make sure I have the credit, since I was considering making an appointment and "purchasing" a treatment for the credit to be used. The new manager, not a manager on October 28, said there is no credit in my account, and she cannot credit me because she has no proof. I told her my email is proof of it, she says its not. She says she will talk to the person that was working October 28, the next day. On December 9 and 10, I call no one answers. December 15, I call Bloomingdales Soho, they say the worker will not be around for a while because of a family emergency. They will not credit me the $10, they were supposed to credit me. If I did not lose the $45 I already paid, I would just let go of the $10. But I have been a loyal dry bar membership since 2016 when my hairstylist in Boston went on maternity leave, I have used them in Boston, Miami, and New York since I moved in 2018. After Covid they were not able to bounce back, so many hairstylists are not skillful, the blowouts last me less than a day, the price went up but the quality significantly went down. The barfly membership no longer gave you a birthday gift, they no longer offer you champagne or even water, the charger plugs do not work, etc. Additionally, I had to call over 10 times to get my barfly membership canceled, because they kept charging me even after significant tries to cancel, and get reimbursed the blowouts they had charged me for after I had tried to cancel many times. No one wanted to take care of my case, and insisted I needed to go to my home store, but it had closed! I do not think the individuals involved are trying to act fraudulently, but by repeatedly withholding me money, that is how I am perceiving it.

Today I showed up 5min late for an appointment and was told that they couldn't take me because they have a 0 tolerance policy. They then charged me $25 for a "late cancel." This wouldn't be an issue except for the fact that they took me 15min late the last time I was there and they didn't offer me a discount for taking me late and making me late for work. Finally, on my way out, they took someone who arrived 4min late for her appointment. She was clearly a regular, so I can empathize, but still... If you're going to have a 0 tolerance policy for your clients you should hold yourselves to the same standard.

Very pleasant atmosphere. Had a movie playing in front. Was taken to the back and had my hair rinsed, shampooed, and conditioned. My stylist always checked how I was doing along the process. I showed her my photo board, and she began working! Could not be more happy with the results.

I booked two appointments as a mommy and me pre-brunch treat. The didn’t even wash my daughter’s hair until 45 min after the appointment time and I didn’t even end up in the chair. They indicated they were a stylist down but the delay suggests more issues than a missing stylist. They suggested we try a different DryBar (we went farther out of our way for the availability at this location) or come back later (this is NYC… every minute counts). As a courtesy- they could have called and given us the choice of what to do before we committed to being there but they didn’t which is frustrating and disappointing. Now our day is backed up and delayed with the misstep of having booked at this dysfunctional location.

I just had the WORST experience. Came from out of town made an appointment at 9am I called that the Uber was taking longer and I would be a little late. I arrive at 9:14 and was welcomed by the most unprofessional and completely incompetent host. She gave my appointment away and when I asked why she didn’t tell me that when I called so I could turn around she said “I didn’t want to I just want until you get here” I truly don’t understand how any service based business would ever hire someone like this to represent their brand.